To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

“When the sociologist Diane Vaughan came up with the term ‘the normalization of deviance,’ she was referring to NASA administrators’ disregard of the flaw that caused the Challenger space shuttle to ...

Thomas Schares, MD, MBA, an anesthesiologist with Somnia Anesthesia who serves as chief of anesthesiology for Desert Regional Medical Center in Palm Springs, Calif., discusses the phenomenon known as ...

In the trucking industry bias and conflicts of interest sometimes contribute to a disparity between performance claims and real world experiences. In the trucking industry, like most other industries, ...