This week the largest cloud computing vendor, AWS, is holding its 11 th re:Invent conference. Given its leading position in Infrastructure as a Service (IaaS), much of the news revolved around ...
The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...
Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...
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