In good times collections was the forgotten part of the credit life cycle, and little or no investment was made to improve its processes. Instead, priorities were focused up front on acquiring ...

Mention the word “collections,” and the stereotype that comes to mind for many customers is the unpleasant phone call that arrives during dinner or as they’re settling in to relax and watch TV for the ...

The modern business world is driven by data and some of the most valuable is customer data. Finding the best way to satisfy customers requires studying their needs and that means analyzing the data ...

How customer data collection strategies are evolving in a CX-first era. Marketers care about what data they collect and what they do with it. But ignoring how data is being collected is a missed ...

Every once in a while, I end up with a bunch of collections in memory and need the ability to pick the collection I want by name. For example, I might need a bunch of Customer collections, one for ...

For many small and midsized companies, collecting cash on a timely basis from customers is one of the greatest challenges they face. It is often a delicate balance between maintaining good customer ...