REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara, provider of the award-winning Automated CX Assurance Platform, today announced the release of its CX Test Automation Maturity Model-- an innovative, ...

The relatively new business function known as Customer Success started out as a support function, but it's now evolving into a key tool for maintaining and expanding revenue. That's the view of ...

From individual customer benefits to a SaaS maturity model Individual customer benefits are crucial to document (The do's and don'ts of the customer use case - the bedrock of B2B content strategy).

What’s your conversational experience maturity level? In today’s hyperconnected and competitive world, brands that excel in conversational customer experiences (CX) – real-time two-way interactions ...

Is one of your 2022 goals to transform customer experience at your organization? You're not alone. Is one of your 2022 goals to transform customer experience at your organization? If so, you’re not ...

CX Pilots, the leading customer experience consultancy serving the insurance industry, today announced the release of "The State of Digital CX in Insurance: ...

SAN FRANCISCO--(BUSINESS WIRE)--According to new research released today by Zendesk, Inc. (NYSE: ZEN) in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in ...