Space to play or pause, M to mute, left and right arrows to seek, up and down arrows for volume. Friction is a force that exists when two surfaces rub up against each other. For example, this cup on ...

Think about the last time you made a purchase using your phone. Maybe you were at a coffee shop and when your turn came, you opened your payment app, tapped your phone on the payment device, grabbed ...

The machine doesn’t care what it’s making—only that it’s making it fast. Frictionless systems optimize output. But meaning, memory, and margin live in the mess it leaves behind. The great smoothing is ...

Minimizing digital friction and fostering digital dexterity in K–12 environments requires a concerted effort that involves training, integration between systems and single sign-on.

Management consultant (sometimes called guru) Peter Drucker left us with countless pithy quotes on organizational behavior. One of my favorites is, “There is nothing so useless as doing efficiently ...

It’s a moonless night. The wind howls outside. A door opens slowly, as if pushed by an invisible hand. “Cre-e-e-a-k.” That sound — a horror movie cliché — is the result of friction. A stealthier ...